Sunday and Monday by appointment. Small groups require reservations
Tuesday-Friday 11am-6pm, Saturday 10am-4pm Sunday and Monday by appointment. Small groups require reservations
If you have any questions about lingerie, bras or breast care that arent answered in the FAQs below, youre welcome to contact us.
A combination of all the problems listed above can make your bra feel just plain wrong. You should feel comfortable all day long, so if you dont its likely youre wearing the wrong size or style for you.
The only way to get an accurate measurement is to get fitted. The Bra Lady has dedicated professional bra fitters in our Upland, CA. store. We now sell online, see our store page.
Even if youve been fitted before, its worth going back regularly usually every 6 months. Weight changes and age can all affect your bust, so your bra size can fluctuate a lot more than you would think.
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Fitting Tips
VIDEO
Bra fitting is an art, not a science
Bra fitting takes many years to perfect. We've been fitting bras for over 40 years. So we understand the particulars of doing it well. Women's bodies are all different, that's why a cookie-cutter measuring system isn't going to deliver the best results for you. If you need a starting point, it does help to measure your band size- we'll show you the basics below.
Here at The Bra Lady were passionate about providing the perfect fit. Getting the proper fitting bra improves your posture and figure. It will also give you comfort.
With over 40 years of experience in bra fitting, we feel the most certain we will find the proper fit for you.
Here are some tips:
The underband of the bra should be firm enough around you body to grip to you rib cage and not slip or move.
The front and back of the bra should sit at the same level around your body, and the back should not be pulled up higher by shortening the straps.
The wires should be touching the rib cage at the center front around the bust and at the underarm, the wire should not lean onto breast tissue. A firm enough underband should hold in place on the ribs.
Your breast should not be bulging over the cups and the cups should not have any loose fabric either.
View our fitting video for a demonstration of the proper fit.
blank
Q & A -FAQs
If you have any questions about lingerie, bras or breast care that arent answered in the FAQs below, youre welcome to contact us.
So are you in the right bra? Here are some ways to find out:
Does your bra ride up at the back?
(
It
should sit level at the front & back)
This means the band size is too big.
A
re your breasts spilling out of your cups?
(
Perhaps creating a double bubble effect)
You
r cup size is too small.
D
o
e
s the wire stand away at the front of your bra, between your breasts?
You
r bust is pushing the bra away from your body because the cup size is too small.
Doe
s the wire dig into your breasts?
Usually this is at the side towards your underarm. This means the cup is too small.
Are
your straps digging in and leaving horrible red marks?
When
y
our straps are pulled this tight, its usually to overcompensate for the fact that the underband of your bra is not offering enough support from around the frame of your body. Pulling the straps up isnt going to get you that extra bit of lift, going down in the band size will.
Is yo
ur bra generally uncomfortable?
A comb
ination of all the problems listed above can make your bra feel just plain wrong. You should feel comfortable all day long, so if you dont its likely youre wearing the wrong size or style for you.
If you've answered yes to any of these questions, theres only one thing to do get fitted.
The only way to get an accurate measurement is to get fitted. The Bra Lady has dedicated professional bra fitters in our Upland, CA. store. We now sell online, see our store page. Even if you've been fitted before, its worth going back regularly usually every 6 months. Weight changes and age can all affect your bust, so your bra size can fluctuate a lot more than you would think.
"The right bra can change your life..." Lisa ~ The Bra Lady
Simply follow these steps to ensure your bra is a perfect fit.
Firstly, lean forward and allow your breasts to fall into your bra, so they sit in place naturally and comfortably.
Then fasten the bra on the loosest hook and stand up.
Lastly, pull each breast gently into place in the bra (remember that breast tissue goes all the way to the underarm) to ensure they are comfortably positioned and not caught in the underwire or spilling out of the sides and use your index finger to smooth across the top cup edge to ensure there is no overspill.And there you have it; it really is as simple as that. Take a look at The Bra Lady fitting video for more help: VIDEO
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The Bra Lady : Return Policy
Our Easy Return Policy
We understand that sometimes you may need to return or exchange an item. Thats why we offer a 30-day* 100% satisfaction guarantee. If you are not satisfied with your purchase, you may return unworn, unwashed merchandise with all tags attached within 30 days for an exchange or refund. Any credits or charges will be issued to the credit card used for the purchase. Please allow us 15-20 business days to receive and process your return.
How to Return Goods
Please follow the easy instructions on the return form included with your order. Returns must be received within 30 days of the shipment date (15 days if a Bridal item -- please see below) along with the enclosed return form. Address your package to:
The Bra Lady
958 N. Central Ave
Upland, CA 91786
C/o Returned Merchandise
Important Notes about Returning Undergarments
•Please make sure all tags and packaging are intact, and that items are packaged to protect their shape.
•Were sure you expect the merchandise you buy from The Bra Lady to be in brand-new original condition. Thats why we request that, if youre unsure about your purchase, you try your new panties on only over you own clean underwear. All returned panties and other items with a crotch are closely examined and tested: we never put previously worn underwear back into our inventory. If we believe an item has been tried on or worn, we cannot accept it as a return.
•If you are returning swimwear, the protective liner in the crotch must be in place. We cannot accept swimwear returns without it.
•We also ask that, due to the delicate molded structure of bra cups, you return items in a protective box to insure a full credit.
•We are committed to selling only brand-new, original items. So, for the peace of mind and health of customers, we reserve the right to refuse returns on items that may not meet hygiene and health regulations.
Our Simple Exchange Policy
Exchange by phone Call our Customer Service Department at 855-4BraLady, (855-427-2523). Well send in-stock items right away and credit your return once it is received and processed (please allow 3-4 weeks).
Exchange by U.P.S. - Simply list the new items you'd like in exchange on the return form and include the form in your return package.
Errors or Damaged Merchandise. In the unlikely event you receive damaged or incorrect items, simply contact our Customer Service Department 855-4BraLady, (855-427-2523) and request a pre-paid label. Upon receipt of the label, return the item(s) along with a note of explanation. Our mistake will cost you nothing.
Special Notes
•Late Returns/Exchanges - If more than 30 days have passed since your package shipped and you would like to exchange/refund any of your items, we reserve the right to accept or refuse them. If accepted, a $10 or 20% re-stocking fee (whichever is greater) will be deducted from your refund.
Return Policy for Bridal Items
Bridal items must be returned within 15 days from the shipping date. We have found that brides are often not certain about their size and will order several sizes of the same garment. This puts great demands on styles for which there may be limited stock. It is for this reason that we enforce our re-stocking fee rigorously for late returns on Bridal items. Returns received after 15 days will be subject to a $10.00 or 20% re-stocking fee (whichever is greater), if accepted.
Return Form.pdf
Download the return form below fill out and return with your item.
click the pdf link below print and return with you item
Shipping Policy
Shipping Policy
All available items are shipped within 2 business days of order. Backordered or preorder items will be delivered as they become available. We will notify you via e mail.
Your shipping options and cost will vary based on your delivery address and package weight. Actual shipping charges will be reflected at checkout. Pending credit card approval, in stock merchandise will be sent via UPS.
In rare occasions, a shipment may experience a delay in deliver and not reach you in the time expected. If your expected delivery date has passed, please check your order status online or call our Customer Service Department 855-4BraLady, (855-427-2523).
Privacy Policy
Privacy Policy: Our Guarantee
The following states The Bra Lady policy regarding the privacy rights of visitors to this website. We respect your right to privacy and your desire for a secure online shopping experience. Information we collect and how it's used.
Aggregate Information
We collect aggregate information on visits made to our pages. This information helps us improve the content of our site.
Other Information We Collect
When you purchase a product, we ask you for the following information: name, address, phone number, e-mail address, and credit card. This information is used to process your order and if necessary, to contact you for help when we are processing an order. All information we collect is stored in a secure database.
The Bra Lady also collects e-mail addresses voluntarily to inform our customers that we received the order.
About Children (Under 18)
For their protection, we ask that children do not submit information to us without the consent of a parent or guardian.
Secure Shopping
We use Global as our SSL (Secure Socket Layer) digital certificate provider, providing our customers the strongest certificate services available. Your credit card information is encrypted while traveling the Internet.
Disclosure of Information Policy
We never make your e-mail address available to any other company or organization.
If you have supplied us with your postal address, we do not share your name and address with any companies.
Need to make a change? If you would like to change any of your transactional information in our database please feel free to contact us.
